At The Painted Essence, we ensure that your artwork reaches you safely and on time. Please read our shipping policy to understand how your orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 2 to 4 business days after confirmation.
For custom or made-to-order pieces, processing time may take 5 to 10 business days depending on the complexity of the artwork.
Orders are not processed, shipped, or delivered on weekends or public holidays.
2. Shipping Methods & Delivery Time
We offer standard shipping all over Pakistan.
Shipping Type
Delivery Time
Shipping Fee
Standard Delivery
3 to 7 business days
Calculated at checkout or Free over [Rs. Amount]*
*Free shipping may be offered during promotions or above a specific order amount.
3. Shipping Partners
We ship via reliable courier services like Leopard, TCS, M&P, and Pakistan Post, depending on your location and availability.
4. Order Tracking
Once your order is shipped, a tracking number will be sent to your email or WhatsApp (if provided), so you can monitor your package status in real-time.
5. Shipping Delays
While we strive to deliver on time, delays can happen due to unforeseen circumstances such as:
Weather conditions
Courier delays
National holidays
Incorrect address provided by customer
We are not responsible for delays caused by third-party logistics providers but will assist in tracking and resolving issues.
6. Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate. If the package is returned due to an incorrect address, the customer will be responsible for the reshipping cost.
7. Damaged Packages
If your artwork arrives damaged, please contact us immediately within 24 hours with photos of the damaged package. We will work with you to resolve the issue quickly.
8. Need Help?
If you have any questions or concerns about your order or shipping, feel free to contact us:
