Refund and Returns Policy

Refund and Returns Policy

At The Painted Essence, customer satisfaction is our top priority. Each piece of art is made with care, passion, and attention to detail. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

Due to the handmade and customized nature of our artwork, we only accept returns in the following cases:

• The product arrived damaged or defective

• You received the wrong item

Returns are not accepted for change of mind, custom orders, or size/color preferences.

2. Time Frame for Returns

To be eligible for a return, you must contact us within 3 days of receiving your order. After 3 days, we cannot accept return or refund requests.

3. Return Process

If your item is damaged or incorrect:

1. Contact us at info@thepaintedessence.com with:

   • Order number

   • Clear photos of the item and packaging

   • Brief description of the issue

2. Our team will review the case and respond within 48 hours.

3. If approved, we will provide instructions for the return.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 7-10 business days.

5. Non-Refundable Items

The following items are non-refundable:

• Custom-made or personalized artwork

• Gift cards

• Sale or discounted items

6. Shipping Costs

• If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.

• If not, the customer is responsible for return shipping.

7. Need Help?

For any questions about returns or refunds, feel free to contact us:

📧 Email: info@thepaintedessence.com
🌐 Website: https://thepaintedessence.com